/ Data breach

Ticketmaster admits to data breach affecting 40,000 customers

Ticketmaster yesterday admitted that it had suffered a serious data breach that could affect up to 40,000 customers.

According to sources, victims have experienced fraudulent transactions debited from their accounts, with hackers spending funds on money transfer services, as well as gift cards and at online stores.

The company states that customers who bought tickets between February and 23 June might have been affected.

Ticketmaster has said that malicious software was used to steal data involving people’s names, email addresses, phone numbers, payment details, and login information.

Less than five per cent of its global customer base have been caught up in the breach, despite serving up to 230 million people on an annual basis.

Digital bank Monzo first identified that customers’ cards were being compromised in April, as it acknowledged that Ticketmaster was a common factor behind a spike in frauds.

Monzo alerted the company on 12 April but “couldn’t get any traction”, according to its head of financial crime, Natasher Vernia.

In the meantime, the bank told all customers that had dealt with Ticketmaster to replace their cards.

Of the breach, Ticketmaster said:

“We recommend that you monitor your account statements for evidence of fraud or identity theft.

“If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.

“Based on our investigation, we understand that only certain UK customers who purchased or attempted to purchase tickets may have been affected by the incident.”

The company has since set up a website to answer questions and offer advice.

It has also offered to give affected customers a free 12-month identity monitoring service.